Human Factors

Between 60 - 80 percent of aviation accidents are attributed to human error. Whether pilots in the cockpit or engineers on the ground, this human performance deficiency presents serious risk and liability. Aircraft maintenance and inspection errors have contributed anywhere from 9 to 23 percent of these accidents. For example, approximately 20 to 30 percent of in-flight engine shutdowns are caused by maintenance errors.

In today’s competitive environment, unscheduled maintenance due to human error leads to lost revenue in a variety of forms. Conservative estimates indicate maintenance errors cost commercial airlines approximately $2 billion annually.

The courses are designed for maintenance managers, quality and engineering managers, licensed engineers, technicians and individuals who need to understand the human element in aviation maintenance operations and how human error and human limitations affect aviation maintenance.

The courses will cover:

• Introduction to Human Factors and the implications of error

• Organisation’s safety culture

• Human error and error provoking behaviour

• Environment/Human Performance and Limitations

• Error reduction/mitigation

• Procedures, technical information and in-house information

• Communication

• Management/supervision/leadership

• Occurrence management and error reporting.